In-Depth & Informative Training
When you join the Direct Auto team, we’ll provide the knowledge you need to be successful in your role. Whether you work in one of our over 500 retail locations or at the corporate level, our training programs are designed to bring you up to speed as quickly as possible so you can start using your specific gifts daily. Even when you’ve been in your role for several years, there will still be opportunities to sharpen your skills with new training courses.
Whatever your background, we’ll train you for success. We are proud to invest in our employees with valuable, comprehensive, multi-tiered paid training programs which allow new team members to thrive in their roles and grow their careers, including training that helps new hires become licensed insurance agents at our retail store locations.
Insurance service representatives are a critical component of our success, and they participate in a six-week, in-house paid training program.
This training covers the foundations of the insurance industry and how to utilize that knowledge in real-world customer service situations. You’ll also learn state-specific variations in insurance and how to navigate our in-house knowledge management platform to ensure ongoing service accuracy. In addition, you’ll learn crucial billing functions which include payment processing and complex billing resolution techniques. We will help you develop the skills needed to provide superior service to our customers and ensure their satisfaction.
We offer six weeks of in-depth, paid training and provide you with all the tools you need to be successful in inside sales, enabling you to provide the right insurance solutions to potential customers.
This training covers the property and casualty insurance industry as well as our family of brands’ products and systems. You’ll also learn proven sales techniques to empower you for success. Don’t have your license to sell property and casualty insurance? Not a problem! Training will cover the necessary classes to prepare for the property and casualty licensing exam and any other licenses you need. Come grow your sales skillset with Direct Auto!
At our corporate office, managers typically work hand-in-hand with new hires and help them set training goals. You’ll be able to shadow your manager or team members to see how work is completed. You’ll have the chance to meet members of other departments and learn how you might work together in the future. You’ll be tackling large tasks before you know it. Until then, we pride ourselves on helping new employees, so if you have any questions, ask away!
"So far my experience as a new hire has been great. Everyone has been helpful and understanding with me while I’m learning the processes."
Kelly Self, Fayetteville TN – Retail Sales Agent
"It prepares you to get comfortable w/ the other carriers we write for. "
Jaleesa Morant, Columbia, SC – Retail Sales Agent
"Skillo allows things to run smoother cause you can proceed at your own pace."
Cindy Boykin, Spartanburg, SC – Agent Trainee
